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Customer Case Studies
Over 4,000 organizations use Socialtext today, here are some of their stories.
Angel.com
In 2004, Angel.com signed up for Socialtext’s hosted wiki service and almost immediately the user satisfaction and adoption increased. Not only did Socialtext’s enterprise-class features address the core functionality requirements, but it also provided an easy-to-use, web-based solution that was reliable. Over time, Angel.com quickly saw the adoption of the wiki spread from the early adopters in product management and engineering to include operations, marketing, sales, professional services and even technical documentation staff. "For Angel.com, Socialtext wikis increase productivity by 10%, saving each employee 3-4 hours per week, which equates to $500,000 savings annually."
A PDF version of the case study on using Socialtext is available. Read the full story
Boston College
With Socialtext, Boston College found the wiki provided a valuable ability to enrich the classroom through up-to-date content and active discussion. The Intro to Management class for example integrates relevant news content, from sites like The Wall Street Journal, Businessweek and The New York Times, using RSS feeds and creates a ‘virtual newstand’ to support the in-class activities. In order to publish content to the wiki, the faculty and students are all registered with access to update the wiki using the simple-to-use, web-based interface. Email is also used as a complementary tool for both inputting content into the wiki by emailing directly to the wiki page that needs updating, as well as using email to notify users of any changes to wiki content.
A PDF version of the case study on using Socialtext is available. Read the full story
Dresdner Kleinwort Wasserstein
Dresdner Kleinwort Wasserstein (DrKW) is an investment bank headquartered in London and Frankfurt. With 6,000 employees, it has offices in New York, Paris, Luxembourg, Tokyo, Singapore and Hong Kong. The DrKW installation of Socialtext, internally branded as DrKWikipedia, sits alongside a traditional intranet; B2Evolution blogs; the Microsoft Sharepoint collaboration and communication service; and the MindAlign instant messenger client. The aim was to allow users to swap instantaneously between different modes of communication, depending on which is most appropriate. "Socialtext was chosen because we are regulated, we need to make sure that everything we do is recordable, archivable, searchable and retrievable. Given the market we operate in, we need to ensure that we prevent market abuse, avoid any risk of breaking down Chinese walls, correctly manage confidential information and yet still have better work flow." - JP Rangaswami, the Head of Alternative Market Models
A PDF version of the case study on using Socialtext is available. Read the full story
Nokia
Compared to other ways of working together, Socialtext promises to save time and accelerate projects. Nokia found it easy to update the shared repository. The tool is designed with flexibility and movement in mind, making it possible to post from anywhere, like en route in a taxi. It offers convenience in checking a group's progress. This convenience enables the group to gather and leverage the knowledge of individuals, with minimal effort and high return to the contributors.
Informative Inc., An Informative Intranet and People's Portal
Socialtext makes the web accessible to everyone and shortens sales cycle compared to email. Socialtext has made the process of maintaining current and powerful tools into a collaborative process. It's the one place to go for hints, best practices, sample proposals, sales tools, things that are going to help the sales team be more efficient. "Socialtext makes the web accessible to everyone and shortens sales cycles compared to email," said VP of Sales Alan Flohr. "Socialtext has made the process of maintaining current and impactful tools into a collaborative process. It's the one place to go for hints, best practices, sample proposals, sales tools, things that are going to help the sales team be more efficient." - Alan Flohr, VP Sales, Informative
USC Annenberg Center for Communication
"A collaborative project with Socialtext is currently in progress with a focus on using enterprise wiki implementations to support research projects as well as day-to-day staff functions." Researchers at the Annenberg Center for Communication, which studies digital media, deployed Socialtext’s Workspace software nearly a year ago. According to Todd Richmond, the center’s managing director, the site helps out with a number of day-to-day staff functions. Example: Rather than asking an employee to jot down notes during a meeting and e-mail participants the results, Richmond simply enters information directly onto the site while the meeting is in session, thereby sparing researchers time and hassles.
Ziff Davis Media Speeds Projects Cycles, Slashes Group Email
Socialtext's wiki use rapidly evolved from strategic planning to day-to-day coordination and communications, supported the brainstorming and launch of a new product and has led to promising experiments in group writing. "Using Socialtext Workspaces for group communication has reduced email volume dramatically to result in soft cost savings in excess of $1 million per year for a 50 person team. Project communication accelerated the project cycle of a four-month project by a month. We used to have over 100 group emails per day. Now it's rarely one per week, we've saved a month in a four-month software project, and everyone is on the same page."
Stata Labs: Managing at a Distance, For Less
Using Socialtext, Stata Labs has realized significantly faster product cycles, increased to optimal customer service quality (nearly 0% repeat requests) and yielded soft cost time gains that would save an enterprise-level workgroup of 50 more than $350,000 per annum for support alone. "Working on a wiki has cut the daily phone calls we made on a raft of projects to one a week. I could justify the cost of the wiki just from the lower teleconferencing bills." - Aaron Burcell, VP Marketing, Stata Labs
Soar Technology: Shared Engineering Notebook
Soar Technology Inc. in Ann Arbor, Mich., uses blogging tools from Palo Alto, Calif. based Socialtext Inc. to keep an up-to-date engineering notebook on his ideas about a particular project that can be accessed by other project participants. "One of the disadvantages of a paper-based engineering notebook is that it's hard to find things unless you want to go through it manually, so I decided to use the blog feature of Socialtext's software to keep track of my ideas. I would type them in, and then they're immediately searchable using another feature of the software." - Jacob Crossman, a software engineer at Soar Technology Inc.
Institute for the Future: Wiki for Strategic Consulting
Institute for the Future initially used Socialtext Eventspace to facilitate a workshop led by Howard Rheingold. IFTF currently uses Socialtext Workspace to support collaborative learning in consulting engagements with Fortune 500 executives.
Global Design Consultancy Closes Sales Faster
Socialtext's hosted service, the customer has been able to accelerate the generation of proposals while enhancing their quality. This reduces their sales cycle and increases the probability of closing new business. In addition, team members are able to communicate without constraints and have communication contribute to lasting value. "Socialtext lets us do rapid prototyping of proposals with a far-flung team." - Business development manager, International Design Consultancy
Zipp/Composite Tech: An Informal Corporate Memory
Denham Grey, the production manager at Composite Tech, says the wiki has become a central repository for information that formerly was shared only in an ad hoc way through e-mail or face-to-face encounters. The wiki, he says, is making it possible to build an "informal corporate memory."
Q Limited
Using Socialtext's hosted service, Q LTD has been able to co-ordinate work among a distributed project team. This helps accelerate the project cycle, saving time and money on meetings and travel. Socialtext helps Q improve team communication and improve customer satisfaction, without investing time in infrastructure development. "People have access to current project information regardless of what time zone they're in." - Dan Klyn, Senior Interactive Producer, Q LTD